Rude call centre agent

I received an sms that an instant money transfer from 2017 had not been redeemed and that I should call in. And I did exactly that.

I just called the call centre and I was transferred to the instant money department. I explained my story to the the agent, he asked for my no.s and he went quite thereafter... so I wasnt sure if he was still on the line or opening my profile so I asked if he was still there because he went quite on me for a moment so he then said he was still busy. But I mean he could have let me know... a simple "hold while i open the system" or something to that effect would have been great after all I am calling from a prepaid no. But he then raised his voice and asked why I was fighting. But I explained to him that he could have at least let me know what he was doing.

Mind you I've called this centre so many times I know the standard procedure by now. He gave me the no.s that I send the money to and then still asked me if the voucher was sent by me or not.... so I asked a valid question... that..."but you just gave me the no.s so it should say on your system that I sent the money". In the first place im thinking the sms was sent to me because "i"sent the money. He was either not focused, uninterested or does not know his job.

I then proceeded to ask how I can reverse the transaction? His exact answer to me was, "how did you send it"?

Did I pick up my phone, spent my money to get info and still get asked such questions?!? I would not have called in the first place if I knew how to reverse the transaction. My airtime even finished before he could tell me how to reverse the transaction! He took his time or he was either wasting my time on purpose! Is this the part where I should spend my hard earned money, call in again and ask the same questions?!?

He was rude! Unprofessional! Impatient! Lack people s****s!....