Rude call center agent with no telephone etiquette..... I have a recording

I called in to the ********** 000 service number for SBSA to sort my internet banking out. Was assisted by the first agent effeciently, however not proffessional as she just transferred me to ***** without speaking to someone in ***** first befoere the transfer so had to explain my self again. 1st ***** agent was the most rudest and possibly I can say that she upset me by not listening then while I was talking she transferred the call to another agent. 2nd ***** agent had to repeat myself again and she was not a good listener and made a promise that by 14/12/2017 at exactly 5:45pm. It is now the 15/122017 and still I cannot access my IB profile.

2nd ***** agent sounded as she was just wanting to get rid of me and screaming at me not listening and just plain rude, shocking to say the least.

1st ***** agent I cant even begin to ask what is SBSA service traing center like??????

I have a recording of the entire thing and am up[loading it on every site if I do not hear from someone senior and please dont call me if the call has not been pulled and listened to. Also please I do not want an apology I want to know if SBSA can deal with this effeciently and make me the customer feel like one.

As I said this call is shocking to say the least, and my recording is proof that there are some employees who can give such a reputable bank such a bad name and light due to their lack of empathy and nonprofessional telephone etiquette .

I think these people need to put to book, and will gladly provide the recording.

Ashton ********** 874