SM
Songezwa M

1 reviews | Active since Sept 2018

03 Oct 2018, 13:34

Rude Business Consultant

I visited the Wonderpark Standard Bank branch today as I had an appointment. The business consultant I had an appointment with was blatantly rude and very undermining. She called me a **** after giving me false information on documents to bring in order to open the business account. I was very furious when I left the branch the woman is just rude and your institution will lose potential clients because of that woman

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Replies (2)
Standard Bank
Standard Bank's reply03 Oct 2018, 15:18
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply05 Oct 2018, 11:59
Official

Dear Songezwa Makhalima

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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