IT
Illine T
1 reviews | Active since Jan 2012
17 Jul 2021, 08:45
Rude, arrogant and *********** staff
Standard Bank, Card Division. What an excuse for staff do you have? Rude, ***********, arrogant are just some of the words that come to mind. Branches has been closed for a week but no looting is most areas. Cannot collect my card.....I can go and get a debit card at one of the other branches but the rude consultant cannot even tell me which branches are open (if any) in Gauteng!!!!
Halllooooooo am I suppose to travel to another province? Oh Wait, we are on Lockdown Level 4 with travel restrictions into and out of Gauteng.
Come on! Just and excuse to sit at home, earn money and be useless. Get people that WANT TO WORK, are competent and helpful.
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Replies (2)
Standard Bank's replyOfficial
17 Jul 2021, 21:14Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply17 Jul 2021, 21:14
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
IT
Illine T's updateReviewer Update
19 Jul 2021, 15:49Responses still not a solution.
I am paying for a card and service yet I cannot collect my card as the branch is still closed (who knows why as there has not been any riots even close by)
Told to go to another branch..... how the hell am I suppose to get my card that is at the Carnival branch, from another branch????????
I am paying for a card and service yet I cannot collect my card as the branch is still closed (who knows why as there has not been any riots even close by)
Told to go to another branch..... how the hell am I suppose to get my card that is at the Carnival branch, from another branch????????
IT
Illine T's update19 Jul 2021, 15:49
Reviewer Update
Responses still not a solution.
I am paying for a card and service yet I cannot collect my card as the branch is still closed (who knows why as there has not been any riots even close by)
Told to go to another branch..... how the hell am I suppose to get my card that is at the Carnival branch, from another branch????????
I am paying for a card and service yet I cannot collect my card as the branch is still closed (who knows why as there has not been any riots even close by)
Told to go to another branch..... how the hell am I suppose to get my card that is at the Carnival branch, from another branch????????