rude and unprofessional customer service - had me in tears!

<p>i would like to complain about the person who was rude, insufficent and unprofessional on the phone to me - Mmatte. </p> <p>i was querying as to why a debit order has been created without my behalf or notification to pay back my student loan.</p> <p>no money has ever been removed from my account in over 5 years but, has been paid manually every month for the 5 months. </p> <p> </p> <p>instead, Mmate kept interupting me and telling me to 'shut up' and that 'he knows better and i must listen'.</p> <p>i refuse to be spoken to like this to a service that holds my money.</p> <p>i will be moving banks TODAY which is sad as i've have never had a bad experience with Standard Bank before.</p>