Rude and unprofessional call centre consultants!

Item: Standard Bank
Rating: 1
Author: Moloko M

I have a vehicle finance account with this unprofessional bank. I made a lump sum payment about a month a go and requested that they reduce the term of the loan. I received an sms saying this request has been resolved. When I call to ask for a statement as proof no one seems to want to reply. I spoke to many consultants who are rude and don't seem to know how to do their job. I am so over this bank. And honestly just want my money back. They are unprofessional to say the least.

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Replies (2)

Standard Bank's replyOfficial

10 Mar 2020, 11:03

Dear Moloko Mocheko

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply10 Mar 2020, 11:03

Official