JF
Jasper F
1 reviews | Active since May 2022
31 Jan 2023, 11:58
Rude and unprofessional at Standard Bank
Visited Standard Bank Vaal Mall Vanderbijlpark and at first had to wait to enter because I'm in a wheelchair. So had to send my wife in. When i eventually got into the bank the consult had to as her colleague for help just to stamp a school foem that states i dont have an account at Standard Bank. Then i was told that I'm deseased. So she can't help me. Or can't stamp my form. Not even referring it to a supervisor or manager. When i asked for so. E ody with authority to help me i was told i have to sort it out with home affairs. It's got nothing to do with the bank. Very rude and unprofessional.!!!!
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Replies (3)
Standard Bank's replyOfficial
31 Jan 2023, 11:59Hi Jasper
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply31 Jan 2023, 11:59
Official
Hi Jasper
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
JF
Jasper F's updateReviewer Update
31 Jan 2023, 12:12Good day. Thanks for your response. It needs to be resolved today. Or else I would not quilify for disability bursary for school fees. All the other banks heloed me immediately but from start i just got rude help at Standard bank. Last year i was still alive and was immediately and professionally helped. Yesterday very poor and rude help. So i can assume that i can go back to Pauline at Standard bank so that she can give me a LETTER that state i don't have any account at the bank because the bank form was handed in at scool already yesterday afternoon. Now i must provide letter from bank in 2 day. Or do i have to start writing complaints to Hellopeter every day
JF
Jasper F's update31 Jan 2023, 12:12
Reviewer Update
Good day. Thanks for your response. It needs to be resolved today. Or else I would not quilify for disability bursary for school fees. All the other banks heloed me immediately but from start i just got rude help at Standard bank. Last year i was still alive and was immediately and professionally helped. Yesterday very poor and rude help. So i can assume that i can go back to Pauline at Standard bank so that she can give me a LETTER that state i don't have any account at the bank because the bank form was handed in at scool already yesterday afternoon. Now i must provide letter from bank in 2 day. Or do i have to start writing complaints to Hellopeter every day
Standard Bank's replyOfficial
31 Jan 2023, 12:16Hi Jasper
Thank you for getting back to us.
We can assure you that your matter is now in the right hands.
Thank you for getting back to us.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply31 Jan 2023, 12:16
Official
Hi Jasper
Thank you for getting back to us.
We can assure you that your matter is now in the right hands.
Thank you for getting back to us.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team