Rude and Uncaring

My mother needs a new debit card as her old one has expired. We phoned Standard Bank customer care more than once, only to have machine that does not recognise her ID on two different phones. We then got through to a very rude customer service agent at about 12h18, who failed more than once to listen because she kept interrupting whenever we tried to answer her questions. We had to answer the same questions multiple times as a result.

Then she tells us it is impossible to order a card online and that my mother has to go to a Standard Bank branch even if she has mobility problems and is in pain. Tomorrow morning, I will take my mother, while she is in pain, to a branch so they can give her a new debit card.