Rude and *********** staff

My wife went to the bank to update her details. As she doesn't have proof of address in her own name I gave her a sworn affidavit confirming that she resides with me. She was informed that they do not accept affidavits and the consultant completed a form for me to sign. She returned to my office, I signed the document and she went back to the bank. She was then informed by a different consultant (Tina) that they cannot update her details as the spelling of her name on the form was wrong.

I then had to go to the bank to sign the document (for a second time) and when I asked the consultant (Tina) why they don't accept affidavits she made a rude hand gesture at me, told me that it was an internal procedure and walked away to scan something When she returned I asked what this rude hand gesture was that she made and she denied having done anything.

Problem 1: We provided them with a legally binding document which they refused to accept and they insisted that I had to sign their internal document; yet their staff are too *********** to complete their own internal documents properly

Problem 2: When I addressed this with Tina she gave me attitude, performed a rude hand gesture and then denied having done wrong.

I have been banking with Standard Bank for years and I have never experienced this level of attitude or incompetence before