KM
Kamellia M

1 reviews | Active since Oct 2018

11 Oct 2018, 20:55

RUDE AND DISRESPECTFUL TELLER AT STANDARD BANK FISH HOEK BRANCH

I was extremelly disappointed with the service I had received earlier today at that Money Gram counter at Standard bank Fish Hoek branch which happens to be my new home now for the past 11 days . Mr Daniels who was a teller at that specific counter was very rude and undermining when he requested my current landlord's details which I had only been staying with for 1 week only which means I had not changed my old address yet . I felt so humiliated when he torn the money receiving form straight away without as if it was some piece of ******* , that was very disrespectful of him . My first experience with the service a few weeks ago was very professional and it was someone else but today was a complete disaster . I'm not one to complain but the treatment I had received from your teller today coming from someone in the customer service field myself has brought a lot of shame at how people present themselves, I'm even glad I had closed my standard bank account this experience has reminded me why I left in the first place .

0
Replies (1)
Standard Bank
Standard Bank's reply12 Oct 2018, 12:04
Official
 
Good Day

We apologize for the inconvenience and frustration caused in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

 We greatly appreciate your continued support 

 Regards

Complaint Resolution Centre
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