VP
Veronica P

1 reviews | Active since Nov 2016

28 Sept 2017, 12:12

Rude and disrespectful

I've just come off the line after 27 minutes with home loans customer care and achieved nothing other than pushing up my blood pressure. The consultant spoke to me as if I'm an uneducated imbecile and didn't try to solve my issue...issue persists and frustration escalates.

0
Replies (2)
Standard Bank
Standard Bank's reply28 Sept 2017, 13:13
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply03 Oct 2017, 09:15
Official

Thank you for posting your comments.

We attempted to contact you numerous times to no avail.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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