PN
Pn N
1 reviews | Active since Feb 2010
07 Sept 2020, 09:15
Rude agent
Spoke to a very insolent, rude consultant who eventually dropped call rudely I tried to remain professional on the call. The agent Muhle kept speaking over me, was in excess of ten times. Despite of the fact that I asked to stop doing so on the fourth occasion. It was her rude and abrupt conduct that prevented the call from going anywhere. Its useless having all the technology and being a well recognized bank. Based on this experience I will really think twice before dealing with Standard Bank. Please rebook at the way you do business.
Helpful (0)
Replies (3)0
Replies (3)Standard Bank's replyOfficial
07 Sept 2020, 09:58Hello Pranay
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply07 Sept 2020, 09:58
Official
Hello Pranay
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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PN
Pn N's updateReviewer Update
10 Sept 2020, 04:41I have noticed that I did not get a response from Standard bank yet. About the call recording nor the agent. Are you going to ignore this, and allow rudeness, arrogance and absolute utter disregard to customer to prevail. It's a product I have had for fourteen years.
PN
Pn N's update10 Sept 2020, 04:41
Reviewer Update
I have noticed that I did not get a response from Standard bank yet. About the call recording nor the agent. Are you going to ignore this, and allow rudeness, arrogance and absolute utter disregard to customer to prevail. It's a product I have had for fourteen years.
Standard Bank's replyOfficial
25 Sept 2020, 10:50Good day Pranay,
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Regards,
Complaint Resolution Centre
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Regards,
Complaint Resolution Centre
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Standard Bank's reply25 Sept 2020, 10:50
Official
Good day Pranay,
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Regards,
Complaint Resolution Centre
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*** (fax)
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Regards,
Complaint Resolution Centre
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*** (fax)
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