Rude Agent

So this morning I call the Standard Bank Debt Care Center Call Center department to enquire about the status of my payment holiday application on my bond. I spoke to the most RUDEST call center agent by the name of Surprise, he lacks basic customer service skills, he was extremely rude at some point he was shouting over the phone trying to make his point (Whatever that was) speaking over me "THE CUSTOMER"

Sadly this isn't the first time I have encountered RUDE and IMCOMPETENT call center agents from Standard Bank. Action needs to be taken against this agent or I will excalate this matter further.

The caliber of most of Standard Banks agents is really poor. I wonder if these agents are properly trained or maybe the bank simply doesn't care about us the customer!