JM
Jabulile M

1 reviews | Active since Nov 2021

12 Nov 2021, 11:44

Rud consaltant

Am banking with standard bank. I dont have any problem with them, the only problem is that, i was called by an consultant from that (standard bank) bank.. selling me cell phone products, its the second time calling me today... when i told the consaltant that sameone called me already.. she told me that i dont have to be rud as she is doing her job an am just laying the n not doing anything... i dont think as a business unit a consaltant can speack to a client like that.... its unprofessional... i also work for a banking industry... we wold never talk to a client like that... they need to respect us even if we not interested.... it tarnishes the banks reputation....NOT IMPRESSED AND DISCARTERD by the behaviour

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Replies (2)
Standard Bank
Standard Bank's reply12 Nov 2021, 11:52
Official
Dear Jabulile M

Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Nov 2021, 15:35
Official
Dear Jabulile M

Thank you for allowing us the opportunity to look into your matter.
 
Another email response has been sent to you today.
 
We appreciate your support and loyalty.
 
Kind regards, 
Customer Resolution Centre
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