******* Verification System

I want to log a complaint about the service I was offered on the 14th December 2020. I called standardbank I had a query on my Credit Card, I was shocked when I was told that my verification was rejected, apparently I didn't provide the correct information and I know I answered all the questions correctly.

I asked if they can repeat the question that I had failed and I was told that the system doesnt show those questions. What kind of system is this?? The reason I had made the call was because I didn't have time to go to the branch yet the call Centre couldn't assist me because my verification had failed. This system is *******, you dont treat your clients like this, there should be another way of assisting clients if that verification has failed and how does the verification fail while I have provided the correct details.

I was told that I need to call again tomorrow or go to the branch. I understand that you want to protect your clients but this is also affecting us. If I provide you with the correct answers and my verification still fails then there's a problem on your side.

I was told that my concern will be raised with the Manager and they will call me back the same day. I never received the call. This service is very bad.

The Reference number to the call: *** Agent Name: Oriental