******* Service from Standard Trust Limited

I previously registered a complaint related to poor service from Standard Trust Limited in May 2020 (Complaint No ***). This matter relates to a deceased estate. The complaint was assigned Arlene de Wet by the Hello Peter team at Standard Bank and then closed. The problem is still not resolved and indications are that it will never be resolved. Emails are ignored and not a single promise or commitment is kept. I have a very long history of emails and communication with the deceased estates consultant. The latest promise which was made in writing is that payment would be made to my mother on 2 December 2020. It's no surprise to me that no payment was effected and once again emails are being ignored. Calling Standard Trust Limited on *** is a waste of time because calls are not answered. I am so disgusted. It will be 4 years soon since my father passed away and my mother is still waiting for shares held in MTN, Old Mutual and Quilter to be sold and the proceeds transferred into her account. It's a simple process that can only be dealt with by the Standard Bank appointed executor of the estate.