TS
Tshepo S

1 reviews | Active since Oct 2019

25 May 2021, 16:31

******* service from Standard Bank Trust (Estates) continues....

This will be my third time logging a complaint against Standard Bank Trust (Estates). Previous HelloPeter reference numbers are *** and ***. Background is that my father-in-law passed away over 4 years ago. When the estate was wrapped the shares he held in companies like Old Mutual were not processed. Been struggling ever since to get the shares transferred to my mother or paid out. The status from Arlene de Wet has been the same for one year. I even flew to Cape Town in January to meet with her in person. She made all kinds of promises and commitments, but did not keep a single promise. I have a full record of all correspondence between us. Can this matter be handed over to someone competent who wants to do their job.

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Replies (1)
Standard Bank
Standard Bank's reply26 May 2021, 00:50
Official
 
Hello Tshepo
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards

Complaint Resolution Centre
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*** (fax)
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