******* service from Standard Bank

My father passed away just over 3 years ago and the estate was wound up. We discovered afterwards that were shares in two companies that were not processed. We made Standard Bank aware and have been unable to get finality for close to 2 years. The last communication from Standard Bank was send in May 2019, where a commitment was made to have the shares dealt with as per the will. This did not happen and all emails since then have been ignored. A complaint via the Standard Bank website was also ignored. We can unfortunately not do the transfer of shares ourselves as we are not the appointed executor of the estate. We would really appreciate some professionalism and get this matter finalised.