MS
Michael S
1 reviews | Active since Apr 2013
10 Jul 2021, 09:30
******* service
I have been emailing your personal loans department since Monday 05/07/2021 about my retrenchment to see if I have retrenchment insurance on my loan. To this day, 10/07/2021, I have still yet to hear from anyone.
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Replies (2)
Standard Bank's replyOfficial
10 Jul 2021, 23:15Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
Standard Bank's reply10 Jul 2021, 23:15
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
MS
Michael S's updateReviewer Update
11 Jul 2021, 14:43 "We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency." Really? Another totally generic email from a company that does not give a damn about its clients
MS
Michael S's update11 Jul 2021, 14:43
Reviewer Update
"We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency." Really? Another totally generic email from a company that does not give a damn about its clients