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Robert W

1 reviews | Active since Oct 2017

14 Apr 2018, 09:53

******* honoring fees.

I was incorrectly debited for R5500 for another debit the last two months which put my account into arrears and I was billed R500 last month and this month in honoring fees. This is absolute ******* I didn't authorise the debit order and had already paid the debit amount days earlier both months from my fnb account. This is not my fault and I'm being penalised for it I'd like my fees refunded or I will move the rest of my account to FNB. Last time I spoke to a person at the call centre they said there's nothing they can do.

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Replies (3)
Standard Bank
Standard Bank's reply15 Apr 2018, 05:36
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply18 Apr 2018, 10:35
Official

Dear Robert Wason

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

RW
Robert W's update20 Apr 2018, 09:15
Reviewer Update
I have received feedback from Std Bank & will follow up with Discovery to refund me, I still don't understand why the fees are so much for "honoring fees" which I don't even want in the first place but will fight with Discovery not to get my funds back.