******* Bank

MOST PATHETIC & USELESS BANK!!!

I wish the was a 0 rating to give.

I received an international payment on the 11th September, credited the funds into my account on the 13th September. Immediately the funds was credited into my account by forex, the account was suspended. I went to the N1 City branch to inquire why my account was suspended and I was told the ***** department is responsible. I was on phone for over 38 minutes at the branch trying to get hold of the ***** department. Fast forward finally someone from the ***** department answered the call and requested I send the proof of payment and an a police affidavit. I furnished the ***** through an email they provided the pop and affidavit as requested.

I have been to the standard branch in N1 City 8 times, and Salaam Centre 2 times since the 13th September, spending over 30 mins minimum on call each time getting same response as they’re still investigating..Investigating what really?

Your ***** department is weird even the bank branch wont get hold of them. At the standard bank N1 City and Salaam Centre can't get hold of ***** departments that easy, i waited on calls sometimes for up 2 hours without a single success every time I visit this branches for a resolution in the matter? What are you investigating for over 31 days without an outcome and a response?? Even the bank itself can't get hold of the ***** department on a quick dial.So terrible.

WHAT exactly is your ***** department investigating for over 31 days, they claim they have sent an email to the international bank, good so why hasn’t the international bank report any ********** activities for the transferred funds for over a month if there was an issue? Seriously you guys are making me sick, lack words to to explain my pains.

I need an urgent resolution, and my funds made available & accessible immediately.

Charmaine Vlotman