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EK
Esau K

1 reviews | Active since Aug 2018

19 Oct 2021, 16:03

******* and very fradulelnt!!

Standard bank is a *****!!I opened an account and I was receiving money through money gram from overseas in order to pay for my fees.Last month I discovered that my account had been comprised and someone was withdrawing money from my account through the cellphone instant money.Mind you I did not register nor activate this service,and yet a whole bank with a anti cyber theft department did not pick this up,up until I raised it up when I noticed money was being withdrawn from my account with my consent.I was told that this had been happening for a long time.And they managed to ***** 12500 from my account.Std bank will not be realible for any of the money that was lost.Like ***!I pay for bank charges and their services to avoid this type of nosense!How can a bank see such transaction's go and not alert their client???This is ******* and un excepted.Why not implement better online security systems?Now where do I get the R12500 from??

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Replies (3)
EK
Esau K's update19 Oct 2021, 16:10
Reviewer Update
Money was being withdrawn without my consent!!!And I am told there's nothing that the bank can do without it, like ***!!How does someone bypass a whole banking system???
Standard Bank
Standard Bank's reply20 Oct 2021, 03:16
Official
 
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax) 
*** 
EK
Esau K's update20 Oct 2021, 09:05
Reviewer Update
I've gotten your first report/feedback. You basically told me that there's nothing that you can do since the money has been withdrawn via instant cash. The most annoying part is that I did not opt for that service. It was not registered with my profile. The only feedback that I am interested in is how to retrieve my money?? Clearly, this is a system breach and you cannot be letting customers take the fall for it while you are busy making profits from our hard-earned money. This is unfair and unlike Standard bank, other banks have measures and mechanisms that prevent cyber theft, it's part of your services to make sure that customers' records and data are protected by all means necessary. I just want my money that's the only conversation I am interested in at this point in time.