ROUND 2, STANDARD BANK WONT OR CANT SORT OUT THIS PROBLEM

So its been 5 days, we have had emails from Megan And Clint From Standard Bank, thanks for my log book, the question still unanswered after numerous emails AND PHONE CALLS, are we due for a credit, bank statement says we owed R74000 and the bank settlement was R109000, WHICH I PAID, the question again DOES THE BANK OWE ME THE BALANCE, WILL I RECEIVE A CREDIT FROM STANDARD BANK. NOBODY CAN OR WANTS TO TELL ME.