Roof & Ceiling Damage

I have written a review a few days ago titled "Home Insurance *******" on a matter linked to this and have received no response as yet. Standard Bank appointed a contractor to replace a burst geyser and damaged ceiling around November 2017. When I recently called to log a claim for storm damage which was rejected I was also informed that the geyser that was replaced which is now in a process of falling through my ceiling will be repaired by the same contractor that installed it as their work is under a 1 year warranty. To date since lodging the complaint and being told that they will contact the contractor to come out and do the repairs nothing has been done. No calls from standard bank and no Alka from the contractor, whilst we live in fear of the geyser, ceiling and beams falling right through and either injuring or ****ing me or one of my family. I don't think this is fair as you Appointed the contractor and you commited to calling the contractor out again to my home. I gather that standard bank wants to save money on a claim whilst putting our lives in danger. I wish I could transfer my bond to another bank and get insurance elsewhere. I've been with standard bank for Almost 30 years and loyal to them. Maybe it's time I keep "moving forward " since they are clearly not "moving forward" for me and my family. So disappointed and dissatisfied.