TG
Tanita G

1 reviews | Active since Feb 2020

24 Feb 2020, 14:04

Rollercoaster ride with Standard Bank home loans

Our ride begins with an application for a loan on a piece of land on 15 January. With in 3 days it was approved, wow, only for the wrong address. After many follow up calls and empty callback promises, they let us know that the assessor can only go to the property on 10th of February, he only went on 20th. On 21 February we received a message that the loan was declined due to the fact that they only give loans to property smaller than 20 hectare. Did they not know this rule a month ago? They wasted a whole month! But the ride is not over yet! Late Friday 21st they sent a email that the loan was approved, with the whole agreement statement and correct adress the works. Only to send a message on Mondag again that it was declined. In the meantime we tell the seller yes, no, yes no. You are making fools out of us.

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Replies (2)
Standard Bank
Standard Bank's reply25 Feb 2020, 06:02
Official
 
Hello Tanita
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply05 Mar 2020, 13:57
Official
Dear Tanita Le Grange

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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