AT
Albert T

1 reviews | Active since Mar 2013

14 Sept 2018, 07:25

Rogue debit orders

My Standard Bank cheque account was debited by a rogue debit order emanating from an organisation calling themselves 'Loans Unlimited'. The bank has not been able to trace the originator of this rogue debit order. Also the bank does not appear to have any safety processes in place to identify rogue debit orders and appear not to have customer satisfaction at heart. My message to other bank customers is to be extremely careful and to check their statements.

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Replies (2)
Standard Bank
Standard Bank's reply14 Sept 2018, 13:56
Official

Dear Albert

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Sept 2018, 09:51
Official

Dear Albert

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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