ROBOTS could do a better job

<p>GET READY TO HEAR THIS BORING STORY</p> <p>Last year i opened up a bank account with you. It took 2 months to locate my ordered 'Cheque card' with Randpark Ridge firm (forms were not submitted after going in twice..). 1 year later my phone was ****** and I had to change my number. I asked the bank to delete my ****** phones number and replace with the new one. They updated the new number at Fourways Crossing Standard bank (1 hr que). ...But not the OTP pin or internet banking number and did not deleted my ****** phones number. So what number was actually updated? </p> <p> </p> <p>Went back to the bank (Randpark Ridge Branch )to update the OTP pin number and delete the old number (45min que), asked the short lady manager behind queries, if there is anything else I need to do to completely remove my old number- nope, all is sorted I was told. <br /><br />3 days later and I am trying to purchase something online and the OTP is delivered to my phone. I get an error message saying the pin doesnt work- contact service provider. Phone customer service, they say there is no problem it should work. Phone Randpark Ridge Mall - Theron - and ask why it isnt working and he says he doesnt know because the manger who assisted me has the day off. He phones back saying I need to come to the bank and request for an interet banking number change form and sign it. Waiting on the emailed form....</p> <p> </p> <p>ROBOTS COULD DO A BETTER JOB. What do we pay bank fee's for? For your customer service to send us to various departments and re-explain the same SIMPLE problem, only to hang up on us. Now my money has sat in my bank - unable to transfer it, and am missing out on interest. 24 hours and I am closing my account. </p>