******* from Standard Bank

<p>On the 25th November I drew out R500 from the ATM at Pavillion. I got a technical error message and no funds came out the ATM. I spoke to the consultant at the bank and she claimed that it was a service error and the funds didnt leave my account. 15 mins later I get a sms stating that R500 was withdrawn. I contacted Standard bank and held on for an 1hr before a consultant picked up. She advised she would log a dsipute and it will be resolved by the 1st Dec and the funds will be returned. On Monday the 28th November I went into the branch and dealt with another consultant who advised that they will have to wait until SBV goes to the ATM in question to count the money and only then my funds will be reversed. This was supposed to happen on the 29th November. No funds was returned on the 1st December and I have had no communication from Standard Bank since the incident. This morning I contacted the call centre again, Held on for 20mins and the consultant comes on and tells me that there is resolution on this matter and it is currently sitting with the ATM back office. She cannot tell me when this will be resolved. I advised her that I would like my money returned by the end of today and I will listing this on Hello Peter and consumer watch. I am utterly appauled and disgusted at the service I have received. The employees at the branches and the call centres have no idea whats going on and they just seem to give you the run around. Why is it its so difficult for the bank to return whats due to us, If us as the consumers are a day late with a payment to the bank they have their call centre people contacting us as if we are *****s. In the same token why cant what is rightfully mine not be returned to me ASAP, afterall it was their pathetic systems that they have that caused this to begin with. Standard Banks ATMS and cash points cannot deal with capacity at month end , There is always a problem.</p>