AJ
Amelia J

1 reviews | Active since May 2015

15 Dec 2016, 13:40

*******

<p>Please note that I have closed up this account last year already. I was told to deposit money to close it. I informed the consultant that I did not have the funds available and asked if they could freeze the account until the funds becomes available. I never followed up after that and low and behold when I checked the balance today after almost a year the account is now in arrears of R1100 and something. i would like to know how can an account that is inactive acrue such alot of bank chargers?? This is day light *******</p>

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Replies (5)
Standard Bank
Standard Bank's reply19 Dec 2016, 09:05
Official

Good day Amelia

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply20 Dec 2016, 08:47
Official

Good day Amelia

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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AJ
Amelia J's update03 Jan 2017, 15:40
Reviewer Update

Standard bank rep**** to my review and since then no feedback am still waiting toi hear what is happening. this is so frustrating

Standard Bank
Standard Bank's reply05 Jan 2017, 06:44
Official

Thank you for posting your comments.

We have attempted to contact you 20 December 2016 to no avail. We have sent an email on the 23 December 2016, no response received from yourself.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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AJ
Amelia J's update05 Jan 2017, 11:32
Reviewer Update

Im sorry to say but this is a blatant lie, I have no email in my inbox to this effect and if you dont get hold of a client via cellphone shouldnt you try again?? Or do u just call once and when it goes to voicemail then you done?? Just saying. Because how am I receiving communication via Hellopeter and also responding. I would like to have this bussiness over and done with. Hav ebeen sitting with my phone the whole day and checking my emails frequently. Still nothing