******s and *****s

I went to one of their ATM in Auckland park Campus Square to deposit money in my account on the 6th of Jan 2018, after inserting my money their machine froze with my money in and printed a slip to say technical error I called the bank immediately to notify them that my money is stuck and the transaction was not even complete I specified the amount which was R2500 after 3 weeks waiting they only credited me with R1000 and their consultants were not willing to help or hear my story including the second in charge of the Campus square branch who gave me attitude and said there is nothing they can do its one of those loss....what a ridiculous thing to say to a client. I then called their claims complains and I have not been helped since I am just passed from numerous consultant and all they are telling me there is nothing they can do. How can I be ****** of my money just like that by a bank and not get my money, they don't have back up plans for their ridiculous machines they promote that customers should deposit money at the ATM so they can do this to us.

I need my money as little as it may be to them to me its a lot and is still my money.