****** by Standard bank

On the 15th of Aug I went to Standard bank in wynberg to withdraw some money so I went to the atm inside the bank where I thought its safe because there is a security guard. I went to the 3rd machine and I withdrew the sum of 5000 and the machine responded that I can only get 4840 then I pressed take.It then responded that there are no notes and it brought back my card.It then went back to main screen and I didn't receive a slip.I then went to 1st machine and there was no money<br> The balance was now -36.45 I immediately did a bank statement and I saw the - 4840 but I didn't receive it because there were no notes. I immedietely went inside to report this and they said their going to log it.Since that day I have been going to the bank to find out what happened to my money,they said they are still investigating.The first time I went there they said the atm is balancing and I asked how come because when I was withdrawing the money there were no notes, I have been going to that bank almost everyday because I have been struggling a lot this month. My children haven't been going to school due to lack of busfare,their schoolfees haven't been paid.Feeding them daily is a struggle.Please help