RK
Ryner K

1 reviews | Active since Jul 2012

21 Aug 2015, 14:34

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Me and my Husband went inside the bank to withdraw the money it was around 12:15. So we were assisted by Teller we asked her if we can go to a close office so that other customers don't see us taking the money. She said to us there is no office she can take us to. We told her that Were not feeling safe to take the money in a full view of clients. She said there is nothing she can do about that. We took the money I put it in my handbag and left the bank.<br> <br> We drove out of Denlyn mall as we were driving towards our place which is less than five minutes drive from Denlyn mall. Here comes a car blocking our drive way, guys got out of the car one holding a gun walking towards my husband. There other one came straight to me and took my handbag caring R50k.<br> <br> My complaint is why Denlyn branch doesn't have a place where by when you are withdrawing a larger amount you go there? And Standard bank has but my life and my family life in danger by giving me the money even when I told the teller that I am not feeling safe. This is how standard bank treat its client, I send them a complain on the 05/07/2015 they told me Jessika Gouws will be iin contact still waiting till to date.

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Replies (1)
Standard Bank
Standard Bank's reply24 Aug 2015, 13:49
Official
Hello missroro,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,