NN
NOKUBONGA N
1 reviews | Active since May 2011
04 Feb 2019, 13:27
Ripple horrible experience
How can you get a person who has no product knowledge to call and speak on it????? and when you question the offering he decides to tell you, a client of over 10years, that i can just close my account??! Is that what Rendani Mulaudzi says to all your clients/customers?? 2nd time being messed around with Standard bank and frankly im growing tired of it. Client vs Customer theory.
Helpful (0)
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Replies (2)
Standard Bank's replyOfficial
04 Feb 2019, 15:12Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply04 Feb 2019, 15:12
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
NN
NOKUBONGA N's updateReviewer Update
04 Feb 2019, 15:20Hi,
Not to worry. Mzwa and Chad Tshabalala from your Melrose branch have attended to the above and resolved it to my satisfaction. Rendani's mannerisms are fortunately not a reflection of Mzwa and Chad's attitude towards your clients.
I am satisfied with the resolution. But have requested that i wish to never be contacted by Rendani going forward. I would suggest that in future, he must not attend to front line business as you might receive worse complaints than mine if this is how he deals with your clients.
Many thanks for the response.
Kind regards,
NN
NOKUBONGA N's update04 Feb 2019, 15:20
Reviewer Update
Hi,
Not to worry. Mzwa and Chad Tshabalala from your Melrose branch have attended to the above and resolved it to my satisfaction. Rendani's mannerisms are fortunately not a reflection of Mzwa and Chad's attitude towards your clients.
I am satisfied with the resolution. But have requested that i wish to never be contacted by Rendani going forward. I would suggest that in future, he must not attend to front line business as you might receive worse complaints than mine if this is how he deals with your clients.
Many thanks for the response.
Kind regards,