LL
Lindiwe L
1 reviews | Active since Sept 2013
24 Aug 2020, 12:00
Ripping People Off
My Mother took out a loan on October 2012. as per her agreement/contract with standard bank the loan was supposed to end in 2017 but her account is still being debited for the loan. and No, there are no outstanding amounts that she owes standard bank. She has been sent from pillar to post to get this fixed. still nothing has been done. it is obvious that someone from within standard bank is robbing the customers. THIS NEEDS TO BE RECTIFIED. it is totally UNACCEPTABLE. The next best thing is to close all her accounts with Standard Bank and move to another Bank. She can be contacted on 076 104 4876.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
24 Aug 2020, 12:35Dear Lindiwe
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply24 Aug 2020, 12:35
Official
Dear Lindiwe
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Lindiwe L's updateReviewer Update
28 Aug 2020, 12:474 days later, still no response. No one from Standard bank has been in contact with my Mother.
This is totally unacceptable...normally companies that care for their customers provide feedback within 72 hrs.
This is totally unacceptable...normally companies that care for their customers provide feedback within 72 hrs.
LL
Lindiwe L's update28 Aug 2020, 12:47
Reviewer Update
4 days later, still no response. No one from Standard bank has been in contact with my Mother.
This is totally unacceptable...normally companies that care for their customers provide feedback within 72 hrs.
This is totally unacceptable...normally companies that care for their customers provide feedback within 72 hrs.
LL
Lindiwe L's updateReviewer Update
01 Sept 2020, 11:378 days later, still no response. Useless Bank and employees. all they know is to rip people off.
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Lindiwe L's update01 Sept 2020, 11:37
Reviewer Update
8 days later, still no response. Useless Bank and employees. all they know is to rip people off.
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Lindiwe L's updateReviewer Update
04 Sept 2020, 11:19Bathong!!!!!!!!! Standard bank clearly does NOT care about their customers. All they care about is eating their customers money....Kanti when will feedback be provided. or maybe we should contact the ombudsman for bank services. Please refund all monies due to my mother.
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Lindiwe L's update04 Sept 2020, 11:19
Reviewer Update
Bathong!!!!!!!!! Standard bank clearly does NOT care about their customers. All they care about is eating their customers money....Kanti when will feedback be provided. or maybe we should contact the ombudsman for bank services. Please refund all monies due to my mother.
Standard Bank's replyOfficial
02 Nov 2020, 15:13Hello Lindiwe
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply02 Nov 2020, 15:13
Official
Hello Lindiwe
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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