********** once again!!!

Today I claimed for my laptop. Accidently I fell with the laptop in my hands. And I get informed today that I dont have accidental cover. Really Standard Bank??? Why was I thinking that if something break accidently I will be able to claim? Once again I lose out. About 2 years ago I couldn't claim for my TV because it was \Accidental Damage"<br> <br> I call your call centre and I'm being sent up and down. Who can afford to sit on the phone for 15 min at a time??? I have to answer 7-8 Security questions when previously it was only about 2 per call. <br> <br> I'm seriously not a difficult person but monthly I pay but when I need to claim I can't. I don't even really know what I'm paying for because I don't have a schedule or a booklet or information guide. Just Nothing!!!"""