RT
Rita T

1 reviews | Active since Mar 2013

23 Feb 2019, 09:29

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when me husband and I married nearly 44 years ago we opened an account with Standard we ended up having 4 accounts with them all our bonds, cars, credit cards, etc., were with them they never had an RD Cheque or any debit order returned in fact we had a very good credit rating. When he died suddenly he just coughed feinted and dropped down dead it was a trauma I loved him dearly but because of Momentum Life [ if read Momentum the story is there} it left me in a terrible position [ you should be seeing all this on Carte Blanch soon} I am now left with a bond I asked their CEO whose salary would cover all that we owe Standard and now I have no money coming in to cover my debts with my husband dying so unexpectedly I asked if because we had been such loyal customers if they would cancel the bond and he said no they had loyalty to his shareholders etc., what about his salary alone would cover my debts with them so DO NOT BE LOYAL TO STANDARD BANK can you image all the millions they made out of us over the years. so I am 69 what am I going to do

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Replies (2)
Standard Bank
Standard Bank's reply23 Feb 2019, 21:46
Official
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Sheriline Martin Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply25 Feb 2019, 11:57
Official
Dear  Rita 

Thank you once again for posting your comments.

A final response has been sent through to you with regards to this matter.

Kind regards


Complaint Resolution Centre
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Best regards,