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I have just gotten off the phone with Joseph from Standard banks complaints department. I have disputed an honouring fee that they have billed me for an online payment that I made, payment that I had to confirm with a OTP, then received a sms confirmation from Standard bank and an email from the merchant that the payment was done. However Standard bank has still billed me this fee as the “reason” is that even though I did this transaction which was successful on the 31/08/2018, the Merchant only banked on the 04/09/2018. Why do I need to use Standard bank as my service provider is they are unable to process the transactions accordingly? Why do they send sms confirming the payment? How do I control how a merchant does their banking, I am using my Standard bank account to pay and once the payment is confirmed it is not my liability on how and when the merchant banks. Why do I have to be penalised on my account for the way the merchant banks?

This is a total *******, Standards bank has charged me for this before when I used my card to pay in a store and the reason was “justified” because this charge was valid as the merchant again done banking a week later. I was advised that I needed to dispute it with the merchant……but why???….Standard bank is taking this cost from me not the merchant!!!! Is it fair that because I am banking with Standards bank it is justified for them to take these cost freely form me because they have access to MY money.

Is this how Standard bank cheats their customers in making additional revenue for themselves?