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I spoke to Nomhle at general banking on the 1st July 2015 to have my cheque account closed and made a payment arrangement to pay for banking charges of R194.15 by the 20th of July 2015 I was a bit late to make the payment and went to trade route branch on the 6th August 2015 with the R194.15 as per the sms I received. I spoke to a consultant who then told me the amount was now over 380.00. This young man was very unhelpful and all this after I waited for over an hour to be assisted..he refused to close my account and insisted I have to pay the full balance. I refused and he spoke to his manager who advised him that Nomhle must write off the extra amount as she sent the sms for 194.15. He got on the phone with Nomhle at general banking and when he put me on the phone with her,she disconnected me. I left there frustrated and very upset and my account is still not closed. I refuse to pay those extra charges. I just want that acc closed.why is it that closing an acc should be such a hassle.I phoned in again on the 14aug and spoke to axola kamani and she disconnected the call. Standard bank should stop ripping people off.<br>