KN
Kumershni N

1 reviews | Active since Dec 2010

02 Feb 2017, 08:19

RIPP OFF with NO SERVICE

<p>I have been a Standard bank current account holder for many years. To my shock, I have been charged fees for every withdrawal, payment, airtime transaction. When I called into Prestige banking to query a debit that went of my account and in doing so I was browsing through the internet banking to get more details I came accross all these charges that Standard bank has been charging me for. Having a private banker you would assume that they look after you and your account. In december I was charged over R300+ for transcating on my account. How was I not told about this. After speaking to a team leader (Priscilla) in the Prestige department, she still doesnt get back you with feedback after i had requested that she changes my account. Now I am getting charged for card costs.. Can you believe this??? I am disgusted with the amount of money I have to pay for NO SERVICE!!!!!</p>

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Replies (3)
Standard Bank
Standard Bank's reply02 Feb 2017, 13:51
Official

Good day Kumershni

Thank you for your posting.

Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply03 Feb 2017, 08:53
Official

Good day Kumershni

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Feb 2017, 09:24
Official

Good day Kumershni

Please note that we are trying to get a hold of you regarding your complaint, however we are getting no response on the number provided below.

Please note that we have left messages, kindly contact us back on the number we left in the message. Alternatively please provide us with another contact number that we can get a hold of you on.

We patiently await your response.

Kind regards

Complaint Resolution Centre

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