Ripp off from standard bank

We came to Standard bank key west to change my daughters bank card as it expire soon and is broken on the corner Standard bank want to charge a 15 year 9ld girl a R160.00 to get a new card . You want the youth to come to your bank bit in the mean time you rip them off psthetic . We also sat an hour and a half in the branch with no service what is going on with Standard bank . So when her card expire i need to pay R160.00