FP
Firdaus P
1 reviews | Active since Jul 2016
28 Jun 2022, 08:40
*******S AND POOR CUSTOMER SERVICE
On the 21st June we have lodged a complaint about being OVER CHARGED by standard bank on our insurance. They have marked the issue as resolved and did not bother to refund us. Only to be paying a R500+ MORE THAN LAST MONTH. I AM GOING TO GO TO THE PAPERS AND THE MEDIA IF THIS IS NOT RESOLVED BY TODAY BECAUSE IT'S BEEN 2 MONTHS SINCE THE MATTER WAS ESCALATED AND NOTHING HAPPENED!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
28 Jun 2022, 08:55Hi Firdaus
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Jun 2022, 08:55
Official
Hi Firdaus
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
FP
Firdaus P's updateReviewer Update
28 Jun 2022, 08:58I don't care about your apology if nothing is ever resolved. I want to have this resolved by no later than today. I called in and the agents can't even assist me. I am going to the media if this is not sorted.
FP
Firdaus P's update28 Jun 2022, 08:58
Reviewer Update
I don't care about your apology if nothing is ever resolved. I want to have this resolved by no later than today. I called in and the agents can't even assist me. I am going to the media if this is not sorted.
Standard Bank's replyOfficial
28 Jun 2022, 09:36Hi Firdaus
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply28 Jun 2022, 09:36
Official
Hi Firdaus
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***