JM
John M

1 reviews | Active since Feb 2016

15 Feb 2016, 17:21

*******! CHARGING FOR DAMAGED BADLY MADE CARD

The Chip is falling out of my Standard Bank Cheque Card, as I use it a lot. It is my primary card, and I've had the card for over a year. <br> <br> When I called the customer call centre they insist that I have not been putting the card in my wallet properly or that damage is my fault. <br> <br> THEREFORE I WILL BE CHARGED R130 TO REPLACE THE CARD!<br> <br> This is not fair as the card is damaged from fair wear & tear (being used and put in to card machines)!<br>

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Replies (1)
Standard Bank
Standard Bank's reply16 Feb 2016, 08:46
Official
Hello johnymac612,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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