******* by Standard Bank's incompetence

I was trying to deposit money into a standard bank account in one of their ATMs and it jammed. I logged a call same day and was given a reference no. Now when i follow up I'm told that I must be a standard back account holder to be assisted or ABSA my bank must contact Standard bank on my behalf. How ridiculous is that? This was cash that got stuck on their ATM, why would ABSA call them? That is so stupid. The alternative is that, the person I wanted to send the money to, call them.... It didnt reach her, it was my money that got stuck on their account and I want a refund. <br> <br> This is so disappointing really.