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<p>Our Off Road Bike was paid off about 10 years ago. I asked Standard Bank to please courier the papers as it was settled in full and would like to register the correct owner as it's no longer Stannic. At first a rude consultant Thabo refused to assist as we could not remember what our debit order date was 10 years ago. <br />So after a week of emails i finally got a lady that said the following:<br />It is my pleasure to forward your request for original NATIS documents to the NATIS Department for assistance.We apologise for the delayed response to your e-mail.Our NATIS Department will assist with sending the documents via courier to the address that you have provided, as I have forwarded the enquiry to them. The expected turnaround time for the request to be processed is five to seven business days. The reference number is: SB1610/00876<br />Our NATIS department will provide you with feedback.<br />Kind regards<br />Amanda Mphasa <br />To my utter most disappointment thinking the matter has been resolved i get the following email today: (Now i must pay for duplicate papers that was never received as it’s an old query??<br />Good day. <br />This is an old deal, we can assist if a duplicate document, if required <br />Banking details attached, kindly make payment of R303 for duplicate and email back the proof of payment to this email address. Please be advised that payment be made by 07/10/2016 close of business, should proof of payment not be received your request will be closed a new request must be logged with the proof of payment <br />I trust you will find this in order<br />Enjoy the rest of your day <br />Kind regards <br />Koos Van Loggerenberg <br />Group Operations Shared Services </p>