jR
jennifer R
1 reviews | Active since Jul 2011
08 Aug 2023, 16:48
RIP OF ON MY SASSA GRANT MONIES PAID TO ME
I had a cheque account and closed the account after paying the last R21.00 that I owed. I am unemployed and currently getting Sassa R350.00 but ever since my monies are paid into the account the bank takes it. Now what is the purpose of receiving a grant on no income and the bank takes your last cents? What procedures should be taken before they can take your monies even if you advised them at the branch that you are no longer working? They can see that the account was inactive accept for the grant to be paid in and they take it. I want my monies as I am not working and I need that funds paid back to me.
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Replies (5)
Standard Bank's replyOfficial
08 Aug 2023, 17:11Dear Jennifer
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Aug 2023, 17:11
Official
Dear Jennifer
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
jR
jennifer R's updateReviewer Update
10 Aug 2023, 08:44I am not happy with the reply Standard Bank rep**** that the account has been written off. What about my monies that were taken from Sassa which was paid into my account, and was taken as a setoff on a balance that I knew I paid at the branch. And know it is written off to be held against me in the near future. I would like to have that in writing that this will not be held against me in the near future. And that all my deposit made by Sassa be paid back to me.
jR
jennifer R's update10 Aug 2023, 08:44
Reviewer Update
I am not happy with the reply Standard Bank rep**** that the account has been written off. What about my monies that were taken from Sassa which was paid into my account, and was taken as a setoff on a balance that I knew I paid at the branch. And know it is written off to be held against me in the near future. I would like to have that in writing that this will not be held against me in the near future. And that all my deposit made by Sassa be paid back to me.
Standard Bank's replyOfficial
10 Aug 2023, 08:59Hello Jennifer
Thank you for getting back to us, we will request our investigators to look into this matter and provide you with a follow-up.
Thank you for getting back to us, we will request our investigators to look into this matter and provide you with a follow-up.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Aug 2023, 08:59
Official
Hello Jennifer
Thank you for getting back to us, we will request our investigators to look into this matter and provide you with a follow-up.
Thank you for getting back to us, we will request our investigators to look into this matter and provide you with a follow-up.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
jR
jennifer R's updateReviewer Update
15 Aug 2023, 07:52I received a call from the Mamelodi Branch and was advised that they will get back to me by Monday the 14 August 2023, today is the 15 August 2023 and still no Sassa monies paid to me.
jR
jennifer R's update15 Aug 2023, 07:52
Reviewer Update
I received a call from the Mamelodi Branch and was advised that they will get back to me by Monday the 14 August 2023, today is the 15 August 2023 and still no Sassa monies paid to me.
Standard Bank's replyOfficial
15 Aug 2023, 08:49Dear Jennifer
We will follow up with our team and we will be in touch.
Have great day further.
We will follow up with our team and we will be in touch.
Have great day further.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Aug 2023, 08:49
Official
Dear Jennifer
We will follow up with our team and we will be in touch.
Have great day further.
We will follow up with our team and we will be in touch.
Have great day further.
Kindest regards,
Standard Bank Hello Peter Team