RIGHT TO CHOOSE PROVIDER

I received extremely bad feedback from the Std Bank insurance dept regarding my car repairs. After logging an insurance claim with them I was advised to take my car to a panel shop approved by their panel. After receiving the name of the panel shop I was advised by numerous people of the bad workmanship. I notified them of this and advised I would take my vehicle to a panel shop that I have knowledge of the workmanship and that is also approved by various insurance companies. After sending through relevant quote I was told by the assessor that they would not approve it for that panel shop and I must take my car to where they had instructed me to take the vehicle. Firstly I am based in Cape Town and this is an assessor based in JHB telling me that the panel shop recommended does great work but his never had his vehicle at this place, furthermore this is the insurance policy I pay for monthly and I have no say? I am still waiting on feedback after advising them on Friday I will take my car to the panel shop of my choosing, Such bad service is unacceptable,