Ridiculously Poor Service

I ran into a financial difficulty and my vehicle car finance account went into arrears. They then told me it was handed over to attorneys, and I have been calling the attorney for weeks to be told the account was handed back to Standard Bank. I have been trying to get hold of someone in either collections and pre-legal to make a payment arrangement, and they even sent me to legal and the call keeps getting cut off now for a week. I went into standard bank today, Westgate mall branch (Cape Town) and the branch manager and her associate Mishka tried to help me as well, after 4 hours with no help what's so ever, they were self frustrated and couldn't believe the poor service I receive. A customer that wants to resolve his problem trying to make an arrangement, yet the bank has failed me over and over again.