JB
Jaco B
1 reviews | Active since Nov 2019
07 Aug 2025, 17:20
Ridiculous Verification Questions
Asking ridiculous questions fir online verification. Sont waste your time at this bank. Rather apply to any of the other banks
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
07 Aug 2025, 17:30Dear Jaco,
Thank you for bringing your concern to our attention.
We understand that security questions can sometimes feel repetitive or frustrating, and we sincerely apologize for any inconvenience caused. Please know that these measures are in place to ensure the safety and confidentiality of your account.
Your feedback is valuable, and we are continuously looking for ways to improve the customer experience while maintaining high security standards.
Should you have any further concerns or require assistance, we’re here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing your concern to our attention.
We understand that security questions can sometimes feel repetitive or frustrating, and we sincerely apologize for any inconvenience caused. Please know that these measures are in place to ensure the safety and confidentiality of your account.
Your feedback is valuable, and we are continuously looking for ways to improve the customer experience while maintaining high security standards.
Should you have any further concerns or require assistance, we’re here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Aug 2025, 17:30
Official
Dear Jaco,
Thank you for bringing your concern to our attention.
We understand that security questions can sometimes feel repetitive or frustrating, and we sincerely apologize for any inconvenience caused. Please know that these measures are in place to ensure the safety and confidentiality of your account.
Your feedback is valuable, and we are continuously looking for ways to improve the customer experience while maintaining high security standards.
Should you have any further concerns or require assistance, we’re here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing your concern to our attention.
We understand that security questions can sometimes feel repetitive or frustrating, and we sincerely apologize for any inconvenience caused. Please know that these measures are in place to ensure the safety and confidentiality of your account.
Your feedback is valuable, and we are continuously looking for ways to improve the customer experience while maintaining high security standards.
Should you have any further concerns or require assistance, we’re here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
JB
Jaco B's updateReviewer Update
08 Aug 2025, 09:58This does not offer any solution. Your verification system is ridiculous. I never have this issue with my FNB account. Guess that is why I have an FNB account also. Don't worry Ill close my Standard Bank account and move everything to FNB.
JB
Jaco B's update08 Aug 2025, 09:58
Reviewer Update
This does not offer any solution. Your verification system is ridiculous. I never have this issue with my FNB account. Guess that is why I have an FNB account also. Don't worry Ill close my Standard Bank account and move everything to FNB.
JB
Jaco B's updateReviewer Update
13 Aug 2025, 12:18Finally got my bank card and verification sorted. The Standard Bank hellopeter team is simply excellent. If it weren't for them, I would have closed my account. I do however, feel Standard Bank has a long way with their apps and profiles. The ease of use and way everything integrates does not make for an overall simple experience. I can do everything on my FNB portal without visiting a branch or doing 5-question authentication online.
JB
Jaco B's update13 Aug 2025, 12:18
Reviewer Update
Finally got my bank card and verification sorted. The Standard Bank hellopeter team is simply excellent. If it weren't for them, I would have closed my account. I do however, feel Standard Bank has a long way with their apps and profiles. The ease of use and way everything integrates does not make for an overall simple experience. I can do everything on my FNB portal without visiting a branch or doing 5-question authentication online.
Standard Bank's replyOfficial
13 Aug 2025, 12:21Dear Jaco
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Aug 2025, 12:21
Official
Dear Jaco
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***