RM
Rapula M

1 reviews | Active since Feb 2017

10 May 2019, 18:13

Ridiculous Systems and Service

I am having issues with standard Bank and I have been having issues since September 2018, there was a ********** activity going on in my account someone was transferring R150. 00 via instant money transfer and they were using my work number and this happened 3 times and I never got any otp on my personal number to authorize the transaction. I went to standard bank in mall of Africa,a ********** quiry was logged, they gave me a new card which was declining each and every time when I was trying to transact. This one time I was at filling station at night because my card was declining . I called the call center a couple of times, went into branches couple of times was given about 3 cards eventually a certain lady at mall of Africa managed to sort out the problem. It stopped from December till April now in March I was buying a car and was trying to deposit the money from my account to the dealership account I was told to do via the app and it will reflect immediately. The app gave me problems I called the call center at the branch they reset my bank app but still failed to transfer the money, a certain lady in the branch did it for me that was on the 3rd May and I spent about 5 hours in the branch . On the 4th I tried to use the card it declined again now it's the 10th I still can use my money another card was issued on the 9th May I got to standard bank in Midrand around 10:20 and left the bank around 15:00. I have been borrowing money from people as if I don't have money and they want it and I cannot pay back because of standard Bank. I'm stressed, frustrated and I don't know who to talk. I cannot spend time in standard Bank as I also need to go to work. It's unacceptable this my hard end money not a loan. Standard Bank sort this out before I escalated further .

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Replies (3)
Standard Bank
Standard Bank's reply10 May 2019, 19:12
Official
 Hi Rapula 

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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RM
Rapula M's update11 May 2019, 02:46
Reviewer Update
Who ever is going to call me must have a solution to my problem before calling.I have waisted enough of my time going into branches and calling your call center, I have been patient with standard Bank since last year September . NOW I can't even sleep because this whole thing is stressing me . All I need from you guys is to give me my money so that I can go to another bank.
Standard Bank
Standard Bank's reply15 May 2019, 11:21
Official
Dear Rapula Mmusi 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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