Ridiculous service

Very unhappy with the service from standard bank. Went to close my student loan that was paid off in the queensburgh malvern branch which took almost a hour and a half. My account was in credit and funds were supposed to be paid to me in cash thereafter I was told that there is a issue to wait while they resolve it 30mins later with no success I was told by the manager of the branch that they will eft into my account and took the details. It's been since the 14-02-2024 and to date she has never returned my call or got back to advise me what's going on and no payment done. I have called and logged a query for escalation to the branch and still nobody bothers to get back to me. As a client this is ridiculous service that the customer must spend so much of time and thereafter still waste more money to call just to never get any assistance. I am still waiting for the payment to be done and communication provided.